Patoss Complaints Policy Summary

Patoss aims to provide the high standards of service with consideration, courtesy and professionalism.

If you feel we have not met this standard or that we can improve our service do contact us.

If you have a complaint we aim to ensure that:

  • We treat your complaint seriously;
  • We deal with your complaint promptly and in confidence;
  • We explain what happened and, where required and possible, put it right;
  • We learn from complaints and use them to review and improve our service.

The Patoss Complaints Procedure is designed to deal equitably and transparently with any complaints made against Patoss or its members.

Complaints against Patoss


If you are unhappy with the service we have provided please address your concerns
in the first instance to the individual you have been dealing with.

If your issue is not resolved you may write your concerns to the Chief Executive who
will investigate the matter and endeavour to send a written response within 10
working days from receipt of your written request.

Complaints against an individual member of Patoss


In the first instance we would recommend you address your concerns to the
individual providing the service.

If you are not satisfied with the response you receive you may contact the Patoss
Chief Executive in writing, who will investigate your issues.

 

Our Complaints Procedure and related documents are available to download from our website.